If you own a system, the hardest part can be maintenance – especially with the magnitude of time, effort, resources and money that you have to shell out for the process. Vertace’s take on product maintenance is simple – a technical manuscript of the working of the product is more than enough documentation for us to understand the internal structure of the product and get it working. Timely maintenance schedules and support processes are part of our maintenance regime.
The initial phase takes care of discussion of the different releases of the product, the timeframe after which a particular product or a specific version is rendered obsolete and the timeframe for which our support would be required for the client. We make sure that all the SLAs and NDAs are signed, also ensuring the presence of the best maintenance team.